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Choose a Pool Service Company You Can Rely On!

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A swimming pool requires regular maintenance and care to keep it clean, safe and in good condition. Consistent care can help you avoid problematic water issues and help you extend the life of your equipment, features and structure. But many homeowners want to spend their free time enjoying their pool, not cleaning it. If this describes you, then you’ll need to find a service company you can trust to do the job for you.

Finding a service company that is both capable and trustworthy is important. You’ll be giving them regular access to your property and entrusting them with the care of one of your biggest investments. With this in mind, you’ll need to find a reputable company that you can rely on. Here are some factors to consider in your search. 

Customer Service

How a company initially treats you when first make contact is extremely important. Are they prompt in responding to your questions? Do they give you the time and consideration you feel you deserve? Do they make it clear they want your business and behave accordingly? If they don’t do these things when they are vying for your business, it’s unrealistic to expect anything more once you’re paying them.

Customer service gives you insight into how professional the company will be, not only when they are in your backyard, but also when they are charging you for services.

Experienced & Training

Check to see that their technicians are trained and that they have adequate professional experience. Ask about industry associations. Many trade associations like CPSA provide ongoing education for members. A good service company will require that their technicians keep their skills current. Ask about how they keep you up-to-date on the work they do on your pool. You can’t be home every time they come. Confirm that they have a process in place to verify that they did service your pool while you were gone, giving details on what was completed and by whom. Ask if they have an automated online or mobile system in place to track work completed.

Licence and Insurance

All areas have some sort of licensing requirement for pool service companies, some may just require the company to have a business license and tax identification number but many places require a specific license for pool services. Check with the local authorities and educate yourself on the licensing required for your area so that you are better prepared when interviewing a company. Ask about the training their technicians receive and if they are all Certified Pool Operators. Also be sure to ask about the insurance they carry. It is always smart to choose a pool service company that has liability insurance over one that does not, even if it isn’t mandatory by law. Accidents happen, you do not want to be left with the bill when they happen to your pool technician.

Cost and Value

Hiring a pool service company is not a large financial commitment, but it is a regular expense that you’ll have to budget for. Making sure that a company’s service cost and value match is extremely important. It may be tempting to go with a cheaper service, but be sure you are comparing apples to apples when choosing a plan. Some service companies may lure you in with rock-bottom pricing, but structure their plans in a way that forces you to go with a higher package to get even some of the basic services that you would need. And remember, the price tag isn’t everything. If a company checks out on customer service and dependability, it will be worth your money to spend a little more on services.